Screen Repair with Window Cleaning NDG
Last spring a duplex owner in NDG called after noticing three torn screens on the second floor. The family had left the windows open through a windy week and the mesh ripped where tree branches brushed the house. They wanted the glass cleaned at the same time rather than booking two separate crews.
Why screens get damaged in NDG homes
Notre-Dame-de-Grâce has plenty of mature trees that drop pollen, twigs, and small debris onto window frames. A two-storey detached house or duplex on a typical NDG street sees constant pressure on the screens from wind and seasonal wear. Most owners notice the damage in spring when they open windows again.
Altara removes every screen during the visit, washes the mesh in a dedicated station, and checks for tears before reinstalling. Simple punctures get patched on site with matching material. Larger rips mean they bring a replacement screen from stock and swap it the same day. Nothing gets left half-done or billed as an extra line item.
How the combined service actually runs
The crew starts outside with water-fed poles and deionized water. That system leaves no mineral spots once the glass dries. They move inside next, using squeegee and microfibre on every pane while the screens sit outside being cleaned. Tracks get vacuumed and wiped before the screens go back in. The whole sequence keeps the interior tidy and avoids tracking dirt through the house.
One thing that stands out is the 24-hour streak-free guarantee. If a homeowner spots a missed streak after the crew leaves, a quick call brings the same team back at no charge. That policy removes the usual worry that a single visit will leave visible lines on south-facing windows that catch afternoon sun.
Is screen repair included or an upsell?
Standard service already covers removal, washing, and reinstallation. Minor repairs happen during the same stop. Only full screen replacements beyond basic patches move to a separate quote, and even then the price stays flat based on window count rather than per-screen fees. That approach differs from outfits that treat every screen job as a separate invoice.
I think skipping proper screen care is a mistake for NDG properties. Once a tear lets insects or pollen inside, cleaning the glass becomes pointless until the mesh is fixed. Altara folds the repair into the regular visit so the homeowner does not have to chase another contractor.
What happens if my screens need more than a simple patch?
The crew inspects each screen on the ground before washing. If a frame is bent or the mesh is shredded beyond a patch, they note it on the spot and offer a same-day swap using pre-cut stock. The homeowner approves the replacement before work continues. No surprise charges appear later because pricing stays tied to the original window count quote.
NDG weather can shift fast. A sudden rain forces the crew to pause exterior work, but the company reschedules within the same week at no extra cost. That flexibility matters when pollen season is short and homeowners want the job finished before summer windows stay open full time.
Bi-annual timing versus one visit a year
Most NDG homes book the spring pass for pollen and the fall pass for leaf dust. The automated reminder system sends a note six weeks ahead so the date does not slip. An annual spring-only program works for owners who close windows early in autumn and do not mind a single thorough clean. The choice sits with the homeowner once they see the flat-rate quote.
Two-storey access in NDG rarely requires special equipment. Ladders and water-fed poles handle the height on standard detached homes and duplexes. Anything above three storeys or with awkward rooflines gets referred to the sister division, Torrent, rather than forcing Altara crews into unsafe positions.
Background-checked technicians and ladder-safety certification give peace of mind on a street where kids play outside while the crew works. The $2M liability policy covers any accidental damage during the visit. These details matter when the job involves carrying screens in and out of a lived-in home.
Practical notes for NDG homeowners
Book through the online form and receive a flat-rate number within an hour based on window count. No one needs to schedule an in-home visit just to get the price. That removes the usual back-and-forth that drags on for days with other local services.
One concrete gripe from past jobs is vendors who vacuum tracks without a proper attachment and scatter dust across freshly cleaned sills. Altara uses a dedicated vacuum with brush tools and wipes afterward, which keeps the interior surfaces clean. The difference shows up on light-coloured window frames common in NDG duplexes.
The pure-water exterior pass earns its keep on east-facing windows that catch morning light. Residue from detergent-based cleaners shows up as streaks once the sun hits. Deionized water avoids that entirely.
Annual programs cost less per visit than booking single cleans twice. For a typical NDG home the difference adds up over a couple of seasons, and the reminders remove the mental load of tracking dates. The bi-annual option sits at a price point that feels reasonable once interior, exterior, screens, and tracks are all handled in one stop.
NDG homes with mature trees benefit most from the combined screen and glass service. Pollen and small branches hit the screens first, and fixing those during the cleaning visit prevents later insect problems once windows stay open.
get a flat-rate quote for your NDG property. Review the full list of what is included on the standard window cleaning page or learn how the bi-annual program works. More practical notes appear on the Altara blog.
Contact the team when you are ready to schedule. The quote stays valid for thirty days and the crew handles NDG addresses on the regular route without extra travel fees.